1. Registration trouble? Please use the "Contact Us" link at the bottom right corner of the page and your issue will be resolved.
    Dismiss Notice

Psa - Dana 18 Thrust Washer Issue

Discussion in 'Early CJ5 and CJ6 Tech' started by TIm E, Aug 14, 2019.

  1. Aug 27, 2019
    Alan28

    Alan28 Well-Known Member 2020 Sponsor 2019 Sponsor

    Châtillon en...
    Joined:
    Oct 21, 2012
    Messages:
    1,744
    When I read this problem, I am quite surprised but, that's life. I long ago supplied with a factory partner parts for car industry, it is big quantities at hardly discussed price. Sometimes they acceted a better price for a lower quality.... they knew it.
    And each month I receive my magazine about quality life... and there is one page for cars called back by factories for various problems : Audi, BMW, Mercedes, and others have sometimes problems, these are new cars! And it can be dangerous.
    I believe that I dream, but it is true! This is not very serious in my opinion.
     
  2. Aug 27, 2019
    Vanguard

    Vanguard Chief Cook and Bottlewasher Staff Member

    Brighton, MI USA
    Joined:
    Aug 30, 2006
    Messages:
    1,696
    I'm implying that they should have a quality program to ensure the consistent delivery of good products. If they don't then, it's just a crap shoot and you're hoping you get a good kit. If you trusted Novak and you get bad parts, then you're either stuck with the rebuild or paying a rebuilder to do the job again. That's not satisfactory.
     
    Thean and 47v6 like this.
  3. Aug 27, 2019
    Thean

    Thean Member

    HSB Idaho
    Joined:
    Sep 1, 2017
    Messages:
    88
    Believe me, I get it. Apparently, like a majority of American auto companies, the end user is QCing the third party parts. Because Novak knows they are bad now. It’s possible it would save them money to go/no-go check each set, rather than ship out more and cost sales/tech time. However, Imagine a $12/hr employee (who would probably make more at Starbucks) QCing your parts as they bagged them
     
  4. Aug 27, 2019
    Thean

    Thean Member

    HSB Idaho
    Joined:
    Sep 1, 2017
    Messages:
    88
    yes, I agree.... at what expense though. There are thousands of these bearing, hardware, etc type component parts (with specified tolerance) rolling through a shop like this daily. It’s standard SOP to add their in house mfg’d components to form a kit and ship out while remaining competitively priced. I don’t know what the reject rate is, but I’d guess it’s less than a few percent and doesn’t justify QCing entire runs. Getting a bad run of parts from a supplier isn’t unheard of and catches many companies off guard.
     
  5. Aug 27, 2019
    Thean

    Thean Member

    HSB Idaho
    Joined:
    Sep 1, 2017
    Messages:
    88
    Gentleman, we should start a new thread in off topic where we argue for 400 pages about SOP, QC, tolerances, etc and then we start our own company and do it better:blah: :D:clap::beer:
     
  6. Aug 27, 2019
    Howard Eisenhauer

    Howard Eisenhauer Super Moderator Staff Member

    Tantallon, Nova...
    Joined:
    Nov 22, 2003
    Messages:
    6,341
    Ahh, you agree :)

    Ahh, you don't agree :(


    No I wouldn't check bearings either except maybe to verify the recieved part id.s The thrust washers are a different catagory, AFAIK only used on T90's so proabaly they arn't stocking a whole lot at any one time.

    Agreed, however after they knew the parts were bad & sent them out to be re-machined I think i would have been a bit curious & re-checked at least a healthy sample.


    Hey, I like Novak but this is not acceptable service.
     
    Vanguard and Thean like this.
  7. Aug 27, 2019
    Thean

    Thean Member

    HSB Idaho
    Joined:
    Sep 1, 2017
    Messages:
    88
    Maybe “agree” wasn’t the right term. As a fellow automotive numbskull, I understand your expectations while simultaneously understanding their plight. :sneak: (Am I ready for politics?)
    I DO agree about rechecking them once they had negative feedback. Definitely a hole in their QA in that respect. Probably a sales guy who grabbed another set, tossed them in the box and out the door, while fielding other calls. I’ve done that before, so I know the embarrassment when the customer calls back understandably upset. Then your oh :poo: meter pegs and you make it right by whatever means necessary.
     
  8. Aug 27, 2019
    Howard Eisenhauer

    Howard Eisenhauer Super Moderator Staff Member

    Tantallon, Nova...
    Joined:
    Nov 22, 2003
    Messages:
    6,341
    Don't know..

    Can you drink their booze, smoke their cigars, sleep with their women & still tell them "No" to their face?

    If so...







    Maybe. :rolleyes:
     
    Dandy, Vanguard and Thean like this.
  9. Aug 27, 2019
    aekdbbop

    aekdbbop Member

    TN
    Joined:
    Jul 31, 2014
    Messages:
    376
    Hmm.. installed their intermediate shaft, bearings and washers about a year and a half ago. Late this spring my intermediate shaft bearings fell apart and caused havoc on my transfer case. Ended up talking to novak, shipped my transfer case to them ($$). They told me that something was out of spec. Sent me a rebuilt d18 for $500 + freight ($$$$). Wonder if this is related...

    Oh and my OD was full of metal chunks.. had to get that rebuilt for another $300...:/
     
  10. Aug 27, 2019
    nickmil

    nickmil In mothballs.

    Happy Valley, OR
    Joined:
    Sep 23, 2002
    Messages:
    11,682
    This problem has been going on for quite awhile and I’m pretty sure the D18 thrust washers are originally sourced Crown parts. The last 6 sets I’ve received from at least 3 sources including Novak and two different transmission parts suppliers have had the same issue. Had to rework the backside of each one. Novak is aware of it and working on it but not quite there “yet”.
     
    Thean likes this.
  11. Aug 27, 2019
    Thean

    Thean Member

    HSB Idaho
    Joined:
    Sep 1, 2017
    Messages:
    88
    Pull cluster gear and send it to Herm for the AA taper upgrade.
     

Share This Page

New Posts